Help & FAQ

What SaleOye does

We watch the sale pages of Pakistan's fashion brands and collect what's actually marked down, so you can see it in one place instead of opening thirty sites. Every product links straight through to the brand's own store — you buy from them, not from us.

We don't sell anything, take payment, or handle delivery and returns. If something goes wrong with an order, the brand you bought from is who can help.

Why is the price here different from the brand's site?

We check each brand roughly once a day. If a sale ends, a size sells out, or a brand corrects a price between our checks, what you see here can lag by a few hours.

The brand's own page is always the truth. If you spot a price that's wrong by more than a rounding difference, tell us and we'll look at that brand's feed — it usually means something changed in how their site publishes prices.

How does price tracking work?

Paste any product link from a supported brand into My Edits → Track. We re-check that product's price on our normal run and notify you when it drops below what it was when you started tracking.

A few things worth knowing: we only track products from brands we already cover, we notify on a genuine drop rather than every small fluctuation, and we can't track a product that has already sold out.

What are the different alerts?

Price drops and new arrivals are separate switches in Profile → Edit profile → Sale alerts. Turning one off stops that kind of alert everywhere, on every device signed in to your account. It can take until the next time you open the app for the change to take effect.

You can also turn off SaleOye notifications entirely in your phone's own Settings → Apps → SaleOye → Notifications, which overrides everything above immediately.

• Price drops — something you saved or tracked has got cheaper.
• New arrivals — a brand you follow has started a sale.
• Sold out — something on your wishlist is no longer available.

Why am I not getting notifications?

• Check the two switches in Profile → Edit profile → Sale alerts.
• Check your phone's notification permission for SaleOye in Android Settings.
• Battery optimisation can delay or drop notifications — exclude SaleOye if you rely on them.
• Alerts only fire on a real change, so a quiet week usually means prices genuinely haven't moved.

Do I need an account?

Not to browse. You need one to save items, track prices, or follow brands, because those have to be stored somewhere and synced to whatever you sign in on next.

Signing in with Google gives us your name and email address and nothing else. Everything else — your city, who you shop for, your phone number — is optional and yours to fill in or ignore.

Why does it ask which city I'm in?

So the sales we tell you about are ones you can act on, and so we're not sending menswear alerts to someone who only ever buys kidswear. It's optional, and leaving it blank simply means you get less targeted alerts rather than none.

How do I delete my account?

In the app: Profile → Delete account. On the website: the button on the Delete Your Account page. Either one removes your saved items, tracked products, followed brands, profile and sign-in record immediately, and cannot be undone.

A brand is missing, or its listings look wrong

Tell us which brand. Adding one is usually straightforward, and a brand whose listings have gone strange normally means they've changed something about their site that we need to follow.

Still stuck?

Email hello@saleoye.com and a person will read it. Telling us your device, the brand or product involved, and what you expected to happen gets you a useful answer far faster than a general description.